Declined Invoices

Video Duration: 1 minute, 8 seconds 

Declined Invoices

If there is a problem with an invoice submitted to the Scheme Operator, they have the option to decline the invoice, providing a reason for doing so.  These declined invoices will appear in your mailbox and tasks menu.

When you open a Charge Declined message, you will see the reason given by the scheme operator highlighted in red.

You can now choose to Accept or Resubmit the declined invoice. To accept, click Accept Returned Invoice and confirm that any necessary credits will be raised. You will now need to raise a new invoice for the rental agreement, using a unique invoice number.

To resubmit, click Resubmit Invoice and provide the reason for the resubmission. Click Resubmit Invoice a second time to confirm your choice.