Rescheduling, amending, or cancelling a confirmed booking

Running time: 1 minute 27 seconds

Finding a confirmed booking 

If you have a confirmed booking and need to make changes to it, you will need to locate and select the booking within the work bookings folder of the mailbox, using the filters available. 

Making changes to bookings  

Select the booking and you will be taken to the booking details page.  

At the foot of the page, there are options to reschedule, amend, or cancel a booking. 

• Rescheduling a booking will ask you for the new confirmed date and a reason for the rescheduling. Please ensure that you update the driver of any changes.  

• Amending a booking allows you to update the requirements of the booking. You can add additional work or add further detail to any work that may have been requested. 

• Cancel booking will ask for a cancellation reason and will remove the cancelled booking from your mailbox.