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How to set up your Service Centre on 1link Service Network

How to set up your Service Centre on 1link Service Network

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Question 1 of 12

1. Question

Who negotiates trading agreements with a Scheme Operator?

1link
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Scheme Operators
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Service Centre
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Driver
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Question 2 of 12

2. Question

For which of the following booking types can you specify your own lead time within the tariff record? Select all that apply

Collection/delivery
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Delivery to service centre
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Courtesy car required
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While you wait
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Question 3 of 12

3. Question

Which of the following can be detailed in inclusive services?

Mailbox
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Inclusive services
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Homepage
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Service centre information
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Question 4 of 12

4. Question

Who controls what cost of MOT tests is displayed on 1link?

Rate is the standard rate set by DVSA (Driving and Vehicle Standards Agency) and cannot be amended
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Set by the Service Centre in the tariff record
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Question 5 of 12

5. Question

What is the benefit of having accurate tariffs?

Improves your chances of receiving automatic authorisation
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Guarantees you receive the best rates
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Not important
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Question 6 of 12

6. Question

Do all Scheme Operators have to be assigned the same tariff?

Yes
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No
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Question 7 of 12

7. Question

What should the last line of your address be in your service centre information?

Garage name
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Postcode
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Phone number
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Main contact name
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Question 8 of 12

8. Question

In the booking request email field, how do you separate multiple notification email addresses?

Space
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Full stop
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Semi-colon
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Comma
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Question 9 of 12

9. Question

What happens if you leave repair types offered tick box blank?

Nothing
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You will not receive bookings for this type of work
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Scheme Operators won't trade with you on 1link
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Question 10 of 12

10. Question

Where can you see a preview of your directory entry, as seen by 1link Scheme Operators?

1link homepage
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Select directory entry button on the service centre information page
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View invoices
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Question 11 of 12

11. Question

How do you activate your 1link directory entry?

Activate via the Service Centre Activation message in the mailbox (a fleet and retail tariff will need to have been assigned)
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Tariff management
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Call 1link Network Support
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Question 12 of 12

12. Question

Why is it important to ensure that your booking lead times are accurate and kept up to date?

Helps Scheme Operators book a vehicle in accurately
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Reduces declined bookings
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Reduces alternative date requests
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Improves customer experience
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All of these answers
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